Important.. When do we need warranty/waiver?

posted Apr 17, 2015, 1:57 PM by Brian G. Walsh   [ updated ]

Whenever we represent a buyer or seller at a minimum we will need a warranty waiver signed.  Even if it is our buyer and the seller is offering a warranty we will need the waiver.  And if our buyer buys our listing at a minimum we will need a waiver signed by both buyer(s) and seller(s) and if seller is offering warranty then we would still need waiver signed by buyer.  The easiest way to remember this is whenever you are working with a buyer or a seller at a minimum under all circumstances we will need a warranty waiver signed (just like the consumer guide).  We include warranties in both listing and sale packets to help you remember this.  APHW covers 75% of our deductible (up to $3,750) if we get sued as long as we can provide a signed warranty or waiver for our client(s) on that transaction.  I will take the time to show staff how to scour documents so they only request what is essential.  In the event there is any confusion you are always free to let me know.

Dialing in our paperless system among other things..

posted Apr 16, 2015, 3:24 PM by Brian G. Walsh   [ updated Apr 16, 2015, 4:05 PM ]

Recently we were audited by the Ohio Division of Unclaimed Funds.  I am happy to report that it went extremely well but must admit that it was a reminder to me of the importance of compliance.  I am in the process of rebuilding our paperless system and organizing checklists so we do a better job of accounting for all of our necessary documents.  Some of the checklists ask for items that do not apply and so I am tending to these details to eliminate all unnecessary distractions.  Soon staff will know exactly what is missing so please cooperate when asked for anything they might need.  The goal is to have complete files well in advance of closing.  Should you receive redundant requests please let staff know so they can update me and I can investigate and remove.  Overall you have done well and I appreciate that!  Where we will need some improvement will be on the selling side of transactions please look for staff to ask for the signed consumer guide, also for those of you who may have forgotten we need to either have our clients purchase a warranty or waive it (sign at waiver) if we expect America's Preferred Home Warranty to insure 75% of our E&O deductible.  Without one or the other this coverage is lost and we are exposed to the tune of $3,750.00.  I am also working on checklists and systems to assist staff in the day to day tasks such as; listing input, commission disbursements, status changes and other things so there are less bumps in the road in our daily business.  For now I have turned off PP auto requests to save you from the burden of redundant requests.  I have set up an archive in PP (per request by Keith) for consumer guides so when you sign up a buyer you can send to PP or front desk and they will archive until you sell them.  When sending to front desk if you do not refer to a specific transaction that will trigger staff to archive it with the client's name as the file name.

Another reason not to use Dotloop..

posted Apr 13, 2015, 10:31 AM by Brian G. Walsh   [ updated Apr 13, 2015, 10:33 AM ]

In a past post I told you that you are welcome to use the free Dotloop offering from NORMLS but would not advise it.  Kevin O'Malley recently told me that he was sent an offer through the Dotloop system by another agency.  It was confirmed with the agent that it was his correct email address.  Two days after the agent sent the offer to him he contacted Kevin and Kevin had already secured another agreement (he never received this one).  Today, I was asked to print some documents off of the Dotloop system.  This simple task was cumbersome at best.  With all of the above being said, I am changing my "advise against" to "please do not use".  It's bad enough that the system frustrates users (we are here to make life easier for people) but clients losing out because of unreliability is unacceptable and potential liability for us.  Again, I did research on these products to see if there was a more viable option a few months ago and Docusign still prevails (as far as I am concerned).  It is easy for the consumer to use and we have not experienced any issues that I am aware of in terms of reliability.  Thank you.

Linda Smith (update as of 4/9)

posted Apr 5, 2015, 2:13 PM by Brian G. Walsh   [ updated Apr 9, 2015, 1:59 PM ]

Nora stopped down to see Linda today at the Clinic and said she is faring well.  She will be discharged from the Clinic tomorrow and will be staying at St. Mary of the Woods, 35755 Detroit Road in Avon while she undergoes rehab if anyone would like to stop in and see her.  Thank you.

Prepare for changes coming in August..

posted Mar 30, 2015, 4:12 PM by Brian G. Walsh   [ updated Mar 30, 2015, 4:12 PM ]

I went to a class dealing with the new New TILA - RESPA Disclosure Forms last year.  There was the chance it could come in to effect in '14 but it came and went.  Apparently, it is now coming this year in August.  I will learn more and pass along but in the meantime best that you read this ARTICLE.  Thank you.

NORMLS is offering Dotloop as a membership benefit..

posted Mar 29, 2015, 2:04 PM by Brian G. Walsh   [ updated Mar 29, 2015, 7:52 PM ]

I have had a couple inquiries asking if we will be switching to Dotloop because of above and the answer is no.  Many hours were spent setting up templates and learning Docusign and recently I spent a bunch of time investigating digital signature platforms and I still find Docusign to be the best available.  NORMLS claims that Dotloop has 35% marketshare but unfortunately did not spend the time using it and studying it and so they have chosen a substandard product for our memberships use.  Dotloop's idea of combining their digital signature platform with a transaction management platform is a good one, however, I have investigated it and found its use to be convoluted and the only feedback I have received from our people has been negative.  I have also received feedback that it is unreliable recently from a past user.  You are welcome to take advantage of the free offering but I would not advise it and support for it will come from NORMLS only as I do not know it.  Thanks very much.

Contingent vs Pending Status..

posted Mar 19, 2015, 7:41 AM by Brian G. Walsh   [ updated Mar 19, 2015, 7:42 AM ]

Contingent: Listing has a contract which contains a “contingency” clause that allows the Seller to continue to market, but requires notice to the Buyer before the Seller may void the agreement and enter into another agreement for the sale of the same property.  Market time clock continues to run and listings still flow through to syndicated websites such as: &

Pending: Listing does not allow the Seller to enter into another agreement for the purchase of the same property in a first position.  Market time clock stops and listings no longer flow through to syndicated websites such as: &

Krista Viola has joined RE/MAX Pros..

posted Mar 12, 2015, 2:34 AM by Brian G. Walsh

I am happy to announce that Krista Viola has joined our team of professionals.  Please welcome her when the opportunity presents itself.  Thank you!

Thoughts on classes, training, CE's & the like..

posted Mar 8, 2015, 8:44 PM by Brian G. Walsh   [ updated Mar 8, 2015, 8:44 PM ]

I have been pondering the above and came up with the following.. It seems I am best and most comfortable helping on a one on one level. The reason being 1) my personality & 2) the issues are usually focused whatever they might be. This does not mean I am unwilling to contribute in other ways it just helps to know what is needed because what I might think you need could certainly be different then what you need. With all of the above being said.. I would ask that if you would like CE classes taught on a certain subject to please let me know and please be as specific as you can as broad or generic subjects trip me up and I will do my best to accommodate. If I don't feel I am qualified or confident to handle it I will say so and try to find someone that is. If there are topics that you would like to discuss at the office meetings please let me know before the meeting so they get addressed. Individually, I am available and willing to help with computer set up, your down and out because business is not where you would like it, you have an idea you are considering, the usual day to day stuff of course, etc. I do not have all the answers but I am available and will do my best to help. Thanks!

MLS Photo Degradation & Temporary Fix..

posted Mar 5, 2015, 5:30 PM by Brian G. Walsh   [ updated Apr 11, 2015, 12:06 PM ]

For a few years now I have been complaining to the MLS about ruining our photos.  The message seems to have gotten through and Carl DeMusz is working on a fix.  He is also working on increasing description limit to 1,500 characters from the 1,250 that I got them too last year.  In the meantime, when with our switching over to for syndication to Trulia & Zillow there is an angle we can use to increase photo quality (at least at T, Z, &  It is extra work for front desk but probably worth the effort if you hire out photography and you can add more than 25 photos, too!  Click HERE for details on how this will work if you are interested.

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